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Support Bar Analyst

Apply now careers@sociomantic.com
What you’ll be doing
  • Manage all machine builds for new starters and current staff including laptops, desktops and mobile devices
  • Take a keen interest in the Service Improvement roadmap for the Service Desk team that is consistent with both the dunnhumby and Global Support OGSM and is compatible with the Global Service Desk roadmap
  • Act as a single point of contact for all internal IT related user/customer queries/issues
  • Providing 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, AV and telecommunication equipment
  • Be involved in the transition of new services
  • Ensure all calls are prioritised in order of urgency/impact to the business, allocate calls to internal teams and follow up to ensure Service Level Agreement targets are achieved and the escalation process is followed at all times
  • Present at induction courses and elsewhere as required, participate in floor walks, provide internal assistance and training on the use of iService
  • Manage communications to the business from Service Desk Announcements, ensure the Service Desk Community Site is always relevant and up to date and respond to iService satisfaction surveys and look for improvement opportunities
  • Proactively monitor the Service Desk and Support Bar looking for potential issues and highlighting them as appropriate
  • Work with the team to ensure all documentation and the Configuration
  • Management Database is kept up to date at all times
  • Provide support for local/global offices, ensuring stock is proactively managed
  • Attend remote site visits when required
What experience and skills we are looking for
  • Previous experience in first line support
  • Knowledge of Windows 10 and MacOS
  • Experience with hardware replacement and maintenance of devices such as printer etc.
  • Bachelor’s degree or equivalent in related field are a bonus
Who we are looking for
  • Passionate about providing the highest possible service to clients and customers
  • Quick learner and creative thinker, with a passion for solving complex problems
  • Great communication skills and polite contact with stakeholders
  • Team-minded, enjoying sharing knowledge and helping others
  • Proactive and self-driven personality
  • Enjoy working independently
What we have to offer you
  • Full-time employment in Berlin, full-time and full of fun challenges, with flexible working hours
  • A competitive compensation and incentive plan that rocks when you rock
  • Personal development and training that will help you evolve from the pro you are right now to the champ you’re destined to be
  • Daily adrenalin rushes while working and learning in one of the fastest growing sectors in online advertising
  • Access to an international high-profile network
  • A company culture driven by pioneer-thinking and talent that exceeds departments and hierarchies

The challenge is on. If you think it’s you we’re looking for, send us your battle plan along with a certificate of your super powers. Alternatively, a motivational cover letter and resume will do, too. For now.

Apply now careers@sociomantic.com Back to jobs overview