New Survey From Sociomantic Labs Shows Personalization Dramatically Improves Digital Advertising’s Ability to Influence and Convert Consumers

70 percent of consumers are comfortable receiving targeted ads and content

NEW YORK – November 13, 2013 – Sociomantic Labs, the leader in programmatic advertising solutions for eCommerce marketers, today announced initial findings from a new study on consumer attitudes toward online shopping and digital advertising. The study, conducted by independent research firm ResearchNow, polled 1000 consumers. It found that personalized ads lead to a dramatic improvement in a marketing channel’s perceived influence, as well as a channel’s ability to encourage consumers to take action.

Contrary to popular belief, a remarkable 70 percent of respondents said they are comfortable receiving ads and content crafted specifically to them. In fact, the biggest marketing offense was not ad targeting, but the poor execution of that targeting – 41 percent listed their top marketing pet peeve as ad spam (ads for the same product appearing multiple times on a single page).

When executed well, however, across all channels targeted messages were more influential, in some cases by a wide margin:

  • Online Ads – 26 percent of respondents rated online ads as influential; that number rose to 52 percent among respondents who ranked online ads as well targeted.

  • Mobile Ads – Nearly a quarter of people (22 percent) who found mobile ads well targeted said these ads were likely to influence their online buying behavior, compared with only 5 percent of the total response pool.

  • Facebook – 50 percent of people who found Facebook ads well targeted said the channel influenced their buying behavior, compared with only 17 percent of the general pool.

In addition to improving a channel’s influence, the survey also found that effective targeting increased a channel’s ability to drive conversion. Compared with the general response pool, the likelihood of a person acting on a discount was significantly higher among those who felt the channel was well targeted:

  • Online Ads – Among people who reported web ads as well targeted, 74 percent said they are likely to act on a coupon delivered through that channel, up from 53 percent of total respondents.

  • Mobile Ads – 35 percent of respondents said they were likely to act on a coupon delivered through a mobile ad; that number nearly doubled among those who said mobile ads are targeted (67 percent).

  • Email – 82 percent of people said that they would be likely to act on an offer delivered through email. Among those that felt email was well targeted, this already high number rose even further to 91 percent.

“What we’ve learned from this survey,” said Jason Kelly, chief executive officer at Sociomantic, “is that consumers welcome well targeted marketing messages and respond positively to offers made through a wide variety of channels. As the data shows, accurate targeting is critical to impacting consumer decisions and conversion. One of the key points brands should take away from this research is that customers must be at the center of effective eCommerce marketing programs. This means businesses need to seamlessly reach, engage and transact with their customer where, when and how she chooses.”


About Sociomantic Labs

Sociomantic Labs drives incremental sales at scale for eCommerce marketers with programmatic display advertising solutions for desktop, Facebook, and mobile. Sociomantic’s proprietary Streaming CRM technology enables marketers in 60 countries worldwide to harness the value of CRM and other first-party data assets to deliver individually personalized dynamic ads for retargeting, prospecting and loyalty campaigns — helping marketers turn real-time data into real-time ROI. Sociomantic has been profitable since its founding in Berlin in 2009, and has grown organically to more than 150 employees in 15 offices across four continents today.

© 2013 Sociomantic Labs Inc. All rights reserved. Sociomantic Labs is a trademark of Sociomantic Labs GmbH. All other trademarks are the property of their respective owners.

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